Effective Date: 19/12/2024

At Surplus-Gy, we strive to provide a seamless and satisfactory experience for all users of our platform. This Cancellation Policy outlines the terms and conditions for cancelling orders, subscriptions, and services offered through Surplus-Gy.

 

1. General Policy

1.1 Applicability This policy applies to:

• Shoppers purchasing goods or services from vendors.
• Vendors cancelling orders placed by shoppers.
• Subscriptions or services offered directly by Surplus-Gy.

1.2 Responsibilities

• Shoppers and vendors are encouraged to communicate promptly to resolve any issues leading to cancellation.
• All cancellations must adhere to the guidelines outlined in this policy.

 

2. Order Cancellations by Shoppers

2.1 Timeframe for Cancellation

• Shoppers may cancel orders before the vendor confirms the order for fulfilment.
• Once an order is confirmed and dispatched, cancellations are subject to the vendor’s return and refund policies.

2.2 How to Cancel

• Shoppers can cancel orders directly through their account dashboard or by contacting the vendor via the messaging system.

2.3 Refunds

• Eligible refunds for cancellations will be processed as per the vendor’s refund policy and may include deductions for shipping or restocking fees.

 

3. Order Cancellations by Vendors

3.1 Vendor Rights

• Vendors may cancel orders due to unavailability of stock, incorrect pricing, or other unforeseen circumstances.

3.2 Notification

• Vendors must notify shoppers promptly with a reason for the cancellation and, where applicable, provide alternative solutions.

3.3 Refunds

• Full refunds must be issued to shoppers for orders cancelled by vendors.

 

4. Subscriptions and Services Cancellation

4.1 Vendor Subscriptions

• Vendors may cancel their subscription to Surplus-Gy services by providing 30 days’ notice through their account settings.
• Any applicable fees for early termination will be outlined in the vendor agreement.

4.2 Shopper Subscriptions

• Shoppers subscribed to premium services may cancel at any time via their account dashboard. Refunds for unused portions of the subscription are subject to Surplus-Gy’s discretion.

 

5. Non-Compliance with Policy

Failure to adhere to this policy may result in penalties, including but not limited to:

• Suspension or termination of accounts.
• Withholding of payouts for vendors.

 

6. Dispute Resolution

If a cancellation leads to a dispute between shoppers and vendors:

• Both parties must first attempt to resolve the issue amicably through the platform’s communication tools.
• If unresolved, Surplus-Gy’s dispute resolution team will mediate, and their decision will be final and binding.

 

7. Changes to This Policy

Surplus-Gy reserves the right to modify this Cancellation Policy at any time. Updates will be communicated via the platform and will take effect immediately upon posting.

 

8. Contact Us

For questions or concerns about this policy, please contact us at:

Email: admin@surplusgy.com
Address: 45 Evans Street, Charlestown, Georgetown, Guyana, South America
Phone: 592 502 2878

 

Thank you for using Surplus-Gy. We are committed to fostering a trustworthy and reliable platform for shoppers and vendors alike.